All Systems Operational

About This Site

The current status of the Symantec Endpoint Protection 15 Cloud Console service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support.

Application Control Operational
90 days ago
99.83 % uptime
Today
Application Isolation Operational
90 days ago
99.83 % uptime
Today
Endpoint Vulnerability Remediation Operational
90 days ago
99.83 % uptime
Today
Protection Engine Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Defense Operational
90 days ago
99.97 % uptime
Today
Web Security Service Operational
90 days ago
99.95 % uptime
Today
Smart VPN Service Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Protection Operational
90 days ago
99.78 % uptime
Today
Cloud Portal Operational
90 days ago
99.68 % uptime
Today
Portal Login Operational
90 days ago
99.68 % uptime
Today
Licensing Platform Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Protection for Storage Operational
90 days ago
99.81 % uptime
Today
Cloud Portal Operational
90 days ago
99.67 % uptime
Today
Portal Login Operational
90 days ago
99.77 % uptime
Today
Licensing Platform Operational
90 days ago
100.0 % uptime
Today
Endpoint Detection & Response Operational
90 days ago
99.98 % uptime
Today
EDR Cloud Operational
90 days ago
100.0 % uptime
Today
EDR-CDM Operational
90 days ago
99.96 % uptime
Today
Endpoint Protection Mobile Operational
90 days ago
100.0 % uptime
Today
Devices Protection Operational
90 days ago
100.0 % uptime
Today
Reporting & Notifications Operational
90 days ago
100.0 % uptime
Today
Management Console - Americas (mc) Operational
90 days ago
100.0 % uptime
Today
Management Console - Americas (us-mc1) Operational
90 days ago
100.0 % uptime
Today
Management Console - Europe, Middle East & Asia Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Airwatch Operational
90 days ago
100.0 % uptime
Today
EMM Integration - MobileIron Core Operational
90 days ago
100.0 % uptime
Today
EMM Integration - MobileIron Cloud Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Maas 360 Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Intune Operational
90 days ago
100.0 % uptime
Today
EMM Integration - XenMobile Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Blackberry UEM Operational
90 days ago
100.0 % uptime
Today
Endpoint Security Operational
90 days ago
99.79 % uptime
Today
Enrollments Operational
90 days ago
99.77 % uptime
Today
Policy Distribution Operational
90 days ago
99.8 % uptime
Today
Integrated Cyber Defense Manager Operational
90 days ago
99.91 % uptime
Today
Portal Operational
90 days ago
99.78 % uptime
Today
Licensing Operational
90 days ago
99.98 % uptime
Today
Provisioning Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage
had a partial outage
Past Incidents
Aug 6, 2020

No incidents reported today.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020
Resolved - This incident has been resolved.
Aug 3, 18:59 UTC
Monitoring - Mitigation steps have been implemented and we are monitoring the service to ensure remediation of the issue. We will provide another update on August 3, 2020, at 20:00 UTC or as new information is received.
Aug 1, 01:30 UTC
Identified - We have identified the underlying issue causing failures with certificate based authenticate and are working quickly to remediate the issue.
Jul 31, 20:39 UTC
Investigating - We are aware some Cloud Workload Protection for Storage (CWP-S) customers may be experiencing an issue with certificate based authentication causing newly created or updated Symantec Protection Engine (SPE) services and Protection Unit health checks to fail. As a result of the Protection Unit health check failure, the Protection unit will continuously recycle, and no scanning will take place. Already running Protection Units are unaffected. We are currently investigating and will provide updates as new information is received.
Jul 31, 18:04 UTC
Aug 2, 2020

No incidents reported.

Aug 1, 2020
Jul 31, 2020
Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020
Resolved - We have resolved the underlying issue and the portal access is fully restored. This incident is now resolved.
Jul 27, 11:33 UTC
Investigating - We are aware that Cloud Workload Protection (CWP) customers may experience intermittent issues when accessing the Cloud Portal.

We are currently investigating this issue and will provide further updates as new information is discovered.

All other aspects Cloud Workload Protection are working as designed.
Jul 27, 09:37 UTC
Jul 26, 2020
Resolved - On July 26, 2020, between 13:32 UTC and 14:13 UTC customers using the below products may have experienced login failures, “504 gateway timeout” errors may have been received.

  • Endpoint Detection & Response-CDM

  • Integrated Cyber Defense Manager

    All other aspects of the products were working as designed. The cause of this incident has been resolved and portal access is restored.
    Jul 26, 16:54 UTC
  • Jul 25, 2020

    No incidents reported.

    Jul 24, 2020

    No incidents reported.

    Jul 23, 2020

    No incidents reported.