All Systems Operational

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The current status of the Symantec Endpoint Protection 15 Cloud Console service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support.

Uptime over the past 90 days. View historical uptime.
Symantec Endpoint Security Complete Operational
90 days ago
99.95 % uptime
Today
Cloud Portal Operational
90 days ago
99.69 % uptime
Today
Device Enrollment Operational
90 days ago
100.0 % uptime
Today
Device Protection Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Defense Operational
90 days ago
100.0 % uptime
Today
Application Isolation Operational
90 days ago
100.0 % uptime
Today
Application Control Operational
90 days ago
100.0 % uptime
Today
Endpoint Detection & Response Operational
90 days ago
99.97 % uptime
Today
Customer/Domain Provisioning Operational
90 days ago
100.0 % uptime
Today
Symantec Endpoint Security Enterprise Operational
90 days ago
99.93 % uptime
Today
Cloud Portal Operational
90 days ago
99.69 % uptime
Today
Device Enrollment Operational
90 days ago
100.0 % uptime
Today
Device Protection Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Defense Operational
90 days ago
100.0 % uptime
Today
Customer/Domain Provisioning Operational
90 days ago
100.0 % uptime
Today
Symantec Endpoint Protection Mobile Operational
90 days ago
99.92 % uptime
Today
Devices Protection Operational
90 days ago
100.0 % uptime
Today
Reporting & Notifications Operational
90 days ago
100.0 % uptime
Today
Management Console - Americas (mc) Operational
90 days ago
99.86 % uptime
Today
Management Console - Americas (us-mc1) Operational
90 days ago
99.96 % uptime
Today
Management Console - Europe, Middle East & Asia Operational
90 days ago
99.96 % uptime
Today
EMM Integration - Airwatch Operational
90 days ago
99.9 % uptime
Today
EMM Integration - MobileIron Core Operational
90 days ago
99.9 % uptime
Today
EMM Integration - MobileIron Cloud Operational
90 days ago
99.9 % uptime
Today
EMM Integration - Maas 360 Operational
90 days ago
99.9 % uptime
Today
EMM Integration - Intune Operational
90 days ago
99.9 % uptime
Today
EMM Integration - XenMobile Operational
90 days ago
99.9 % uptime
Today
EMM Integration - Blackberry UEM Operational
90 days ago
99.9 % uptime
Today
Cloud Workload Protection Operational
90 days ago
99.88 % uptime
Today
Cloud Portal Operational
90 days ago
99.58 % uptime
Today
Device Enrollment Operational
90 days ago
100.0 % uptime
Today
Device Protection Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Assurance Operational
90 days ago
99.7 % uptime
Today
Cloud Workload Protection for Storage Operational
90 days ago
100.0 % uptime
Today
Customer/Domain Provisioning Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Planned Maintenance on May 19, 2021 May 19, 10:00-11:00 UTC
Update - Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged.

Here is the updated schedule:

Updated Schedule
• Start Date: May 19, 2021, at 10:00 UTC
• End Date: May 19, 2021, at 11:00 UTC
May 12, 15:31 UTC
Update - Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged.

Here is the updated schedule:

Previous Schedule
  • Start Date: May 17, 2021, at 10:00 UTC
  • End Date: May 17, 2021, at 11:00 UTC
    May 12, 08:19 UTC
    • Scheduled - Symantec, a division of Broadcom, is performing maintenance starting on May 12, 2021, at 10:00 UTC for a duration of 1 hour. Impacted products are listed below;

  • Cloud Workload Assurance
  • Cloud Workload Protection
  • Cloud Workload Protection for Storage
  • Symantec Protection Engine

    Impact
    During the maintenance window the Cloud Portal for the listed products will not be available. Endpoints will remain protected for the maintenance duration.

    Schedule
  • Start time: May 12, 2021, at 10:00 UTC
  • End time: May 12, 2021, at 11:00 UTC
    Apr 29, 12:56 UTC
    • Past Incidents
    May 15, 2021
    Cloud Workload Assurance Planned Maintenance on May 15, 2021
    Completed - The scheduled maintenance has been completed.
    May 15, 12:30 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 15, 09:31 UTC
    Scheduled - Symantec, a division of Broadcom, is performing maintenance starting on May 15, 2021 at 09:30 UTC, for a duration of 3 hours.

    Impact
    During the maintenance period Cloud Workload Assurance (CWA) scans will not be available. All other aspects of the product will function as normal.

    Schedule
  • Start Time: May 15, 2021, at 09:30 UTC
  • End Time: May 15, 2021, at 12:30 UTC
    May 14, 09:44 UTC
    • May 14, 2021

    No incidents reported.

    May 13, 2021
    Endpoint Detection and Response Live Events Issue
    Resolved - The cause of this issue has been addressed. This incident is resolved.
    May 13, 17:46 UTC
    Monitoring - We have identified the cause of this issue and have implemented a fix. We will closely monitor the service and will provide updates as new information becomes available.
    May 13, 14:31 UTC
    Investigating - We are currently investigating an issue with Endpoint Detection and Response. Some customers will be unable to view events related to the endpoint active recorder events.

    We are currently investigating this issue and will provide an update as soon as new information is available. No other aspect of the service is impacted by this issue and endpoints remain protected.
    May 13, 12:26 UTC
    May 12, 2021

    No incidents reported.

    May 11, 2021
    Portal Login Errors
    Resolved - The underlying issue of the portal login errors has been addressed. This incident has been resolved.
    May 11, 20:46 UTC
    Monitoring - We have resolved the issue causing portal errors. We will continue to monitor the performance of the portal to ensure the service is fully restored.

    We will provide additional updates as new information becomes available.
    May 11, 18:58 UTC
    Update - We continue to work on a fix. Customers may continue to experience errors when attempting to log into the management portal.

    We will provide further updates as new information becomes available.
    May 11, 18:02 UTC
    Identified - We have identified the cause of the errors and are working towards a fix. We will continue to provide further updates as new information becomes available.

    Please note that no other Symantec Cloud Workload Protection and Cloud Workload Assurance functionality is affected, and workloads remain protected.
    May 11, 14:08 UTC
    Update - We are continuing to investigate portal login issues. During our investigations we have also identified customers may experience errors when performing various operations in the portal. Customers may also experience issues with the Cloud Workload Assurance portal. We will continue to provide further updates as new information becomes available.

    Please note that no other Symantec Cloud Workload Protection and Cloud Workload Assurance functionality is affected, and workloads remain protected.
    May 11, 08:30 UTC
    Investigating - We are aware customers may be experiencing login errors when attempting to log into the management portal. We are currently investigating these errors and will provide further updates as new information is discovered.

    Please note that no other Symantec Cloud Workload Protection functionality is affected, and workloads remain protected.
    May 11, 06:19 UTC
    May 10, 2021
    Cloud Console UI Errors
    Resolved - The underlying issue of the portal login errors has been addressed. This incident has been resolved.
    May 10, 05:29 UTC
    Monitoring - We have resolved the issue causing portal login errors. We will continue to monitor the performance of the portal to ensure the service is fully restored.

    We will provide additional updates as new information becomes available.
    May 10, 05:10 UTC
    Identified - We are continuing to experience UI errors. This is impacting customers from logging into the portal and manage service. We have identified the cause of this issue and are working on a fix. All endpoint devices remains protected.

    We will provide an update as soon as new information is available.
    May 10, 04:37 UTC
    Update - We continue to investigate login errors. We will provide an update as soon as new information is available.
    May 10, 04:25 UTC
    Investigating - We are aware of customers experiencing errors when attempting to login into the Cloud Console. We are currently investigating this issue and will provide an update as soon as new information is available. All endpoint devices remains protected.

    No other aspect of the service is impacted by this issue.
    May 10, 03:23 UTC
    May 9, 2021

    No incidents reported.

    May 8, 2021

    No incidents reported.

    May 7, 2021

    No incidents reported.

    May 6, 2021

    No incidents reported.

    May 5, 2021

    No incidents reported.

    May 4, 2021
    Cloud Console UI Errors
    Resolved - The underlying issue of the portal UI errors has been addressed. This incident has been resolved.
    May 4, 04:50 UTC
    Monitoring - We have resolved the issue causing portal UI errors. We will continue to monitor the performance of the portal to ensure the service is fully restored.

    We will provide additional updates as new information becomes available.
    May 4, 03:31 UTC
    Identified - We are continuing to experience UI errors. This is impacting customers from logging into the portal and manage service. We have identified the cause of this issue and are working on a fix. All endpoint devices remains protected.

    We will provide an update as soon as new information is available.
    May 4, 02:31 UTC
    Monitoring - We have resolved the issue causing portal UI errors. We will continue to monitor the performance of the portal to ensure the service is fully restored.

    We will provide additional updates as new information becomes available.
    May 4, 02:02 UTC
    Update - We continue to investigate UI errors. We will provide an update as soon as new information is available.
    May 4, 00:58 UTC
    Investigating - We are aware of customers experiencing errors after logging into the Cloud Console. Impacted customers are seeing the following error message: ‘An unspecified error has occurred’. We are currently investigating this issue and will provide an update as soon as new information is available. All endpoint devices remains protected.

    No other aspect of the service is impacted by this issue.
    May 3, 23:08 UTC
    May 3, 2021
    May 2, 2021

    No incidents reported.

    May 1, 2021

    No incidents reported.

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