Symantec Endpoint Security

Service availability and scheduled maintenance for Symantec Endpoint Security products.

All Systems Operational

About This Site

The current status of the Symantec Endpoint Protection 15 Cloud Console service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support.

Uptime over the past 90 days. View historical uptime.
Symantec Endpoint Security Complete Operational
90 days ago
99.97 % uptime
Today
Cloud Portal Operational
90 days ago
99.95 % uptime
Today
Device Enrollment Operational
90 days ago
100.0 % uptime
Today
Device Protection Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Defense Operational
90 days ago
100.0 % uptime
Today
Application Isolation Operational
90 days ago
100.0 % uptime
Today
Application Control Operational
90 days ago
100.0 % uptime
Today
Endpoint Detection & Response Operational
90 days ago
100.0 % uptime
Today
Customer/Domain Provisioning Operational
90 days ago
99.88 % uptime
Today
Symantec Endpoint Security Enterprise Operational
90 days ago
99.96 % uptime
Today
Cloud Portal Operational
90 days ago
99.95 % uptime
Today
Device Enrollment Operational
90 days ago
100.0 % uptime
Today
Device Protection Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Defense Operational
90 days ago
100.0 % uptime
Today
Customer/Domain Provisioning Operational
90 days ago
99.88 % uptime
Today
Symantec Endpoint Protection Mobile Operational
90 days ago
99.99 % uptime
Today
Devices Protection Operational
90 days ago
100.0 % uptime
Today
Reporting & Notifications Operational
90 days ago
100.0 % uptime
Today
Management Console - Americas (mc) Operational
90 days ago
99.98 % uptime
Today
Management Console - Americas (us-mc1) Operational
90 days ago
99.98 % uptime
Today
Management Console - Europe, Middle East & Asia Operational
90 days ago
99.98 % uptime
Today
EMM Integration - Airwatch Operational
90 days ago
100.0 % uptime
Today
EMM Integration - MobileIron Core Operational
90 days ago
100.0 % uptime
Today
EMM Integration - MobileIron Cloud Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Maas 360 Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Intune Operational
90 days ago
100.0 % uptime
Today
EMM Integration - XenMobile Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Blackberry UEM Operational
90 days ago
100.0 % uptime
Today
Web Security Service Integration Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Protection Operational
90 days ago
99.98 % uptime
Today
Cloud Portal Operational
90 days ago
99.94 % uptime
Today
Device Enrollment Operational
90 days ago
100.0 % uptime
Today
Device Protection Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Assurance Operational
90 days ago
99.96 % uptime
Today
Cloud Workload Protection for Storage Operational
90 days ago
100.0 % uptime
Today
Customer/Domain Provisioning Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 2, 2021

No incidents reported today.

Dec 1, 2021
Endpoint Detection and Response Incident Issue
Resolved - We have monitored the service for stability and this incident is now resolved.
Dec 1, 09:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 21:50 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 30, 17:36 UTC
Update - We are no longer experiencing issues with loading existing events and incident data. New incident creation is still failing and we are actively working on restoring the service.

We will provide updates as new information becomes available.
Nov 30, 16:03 UTC
Investigating - We are seeing a recurrence of this issue. Impacted customers may experience intermittent problems while loading or creating incidents.

We are investigating the cause of this issue and will provide updates as new information becomes available.
Nov 30, 15:04 UTC
Monitoring - Between 9.30 UTC and 10.47 UTC, some customers may have experienced an issue loading incidents in the Endpoint Detection and Response portal. We have mitigated the issue and will monitor the service for stability.

No other aspect of the service is impacted by this issue.
Nov 30, 11:41 UTC
Nov 30, 2021
Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021
Endpoint Security/CWA/CWP Maintenance on November 23, 2021
Completed - The scheduled maintenance has been completed.
Nov 23, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 04:03 UTC
Update - Please take a note of the following updates to Customer Impact:

Endpoint Security
• The UI console will be under maintenance during this time-frame
• Policy targeted during this period would be queued up and would be applied once the maintenance is completed
• Any command / license application will be queued during the maintenance
• Devices will not be able to enroll during this maintenance
• Endpoints will remain protected during this maintenance period

Cloud Workload Protection / Cloud Workload Assurance
• Apply policy group, antimalware scan commands, get logs from client commands will not work during this time. You may see intermittent errors on the UI while performing these tasks
• Devices will not be able to enroll during this maintenance
• Workloads will remain protected during this maintenance period
Nov 23, 01:30 UTC
Update - Please be advised that this maintenance has now been rescheduled for new dates. New scheduled dates are below:

Schedule
  • Start time: November 23, 2021, at 04:00 UTC
  • End time: November 23, 2021, at 07:00 UTC
    Nov 16, 08:27 UTC
    • Scheduled - Symantec, a division of Broadcom, is performing scheduled maintenance on November 17, 2021, starting at 04:00 UTC for a duration of 3 hours.

    Impact
    During the maintenance window below features will be affected:

  • Policy targeting will be unavailable during this maintenance window.
  • Commands targeting: Run LiveUpdate, Scan Now from under the Device Details page will be unavailable.

    Endpoints will remain protected during this maintenance period.

    Schedule
  • Start time: November 17, 2021, at 04:00 UTC
  • End time: November 17, 2021, at 07:00 UTC
    Nov 11, 08:19 UTC
    • Nov 22, 2021

    No incidents reported.

    Nov 21, 2021

    No incidents reported.

    Nov 20, 2021

    No incidents reported.

    Nov 19, 2021

    No incidents reported.

    Nov 18, 2021
    Issue with Provisioning New Accounts and Domains
    Resolved - The issue with customer/domain provisioning has been addressed. This incident is now resolved.
    Nov 18, 19:56 UTC
    Monitoring - A fix has been deployed and we are currently monitoring the results.

    We will provide updates as new information becomes available.
    Nov 18, 17:57 UTC
    Identified - The issue has been identified and a fix is being implemented.
    Nov 18, 16:16 UTC
    Investigating - We are currently investigating a provisioning issue. This is impacting new customers from being provisioned and in addition, existing customers are unable to create new domains. No other aspect of the service is impacted by this issue and existing endpoints remain protected.

    We will provide an update as soon as new information is available.
    Nov 18, 15:29 UTC
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