Investigating - We are aware of CWA customers experiencing connection issues since June 9, 2021. We have identified the cause of this issue and are working on a fix expected on June 18, 2021. If you are seeing issues in your environment, please contact Broadcom Support.

Please note that all other aspects of our Cloud Workload Assurance service remain functional. We will provide an update as soon as more information becomes available.
Jun 14, 19:34 UTC

About This Site

The current status of the Symantec Endpoint Protection 15 Cloud Console service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support.

Symantec Endpoint Security Complete Operational
90 days ago
99.96 % uptime
Today
Cloud Portal Operational
90 days ago
99.74 % uptime
Today
Device Enrollment Operational
90 days ago
100.0 % uptime
Today
Device Protection Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Defense Operational
90 days ago
100.0 % uptime
Today
Application Isolation Operational
90 days ago
100.0 % uptime
Today
Application Control Operational
90 days ago
100.0 % uptime
Today
Endpoint Detection & Response Operational
90 days ago
99.97 % uptime
Today
Customer/Domain Provisioning Operational
90 days ago
100.0 % uptime
Today
Symantec Endpoint Security Enterprise Operational
90 days ago
99.94 % uptime
Today
Cloud Portal Operational
90 days ago
99.74 % uptime
Today
Device Enrollment Operational
90 days ago
100.0 % uptime
Today
Device Protection Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Defense Operational
90 days ago
100.0 % uptime
Today
Customer/Domain Provisioning Operational
90 days ago
100.0 % uptime
Today
Symantec Endpoint Protection Mobile Operational
90 days ago
99.92 % uptime
Today
Devices Protection Operational
90 days ago
100.0 % uptime
Today
Reporting & Notifications Operational
90 days ago
100.0 % uptime
Today
Management Console - Americas (mc) Operational
90 days ago
99.86 % uptime
Today
Management Console - Americas (us-mc1) Operational
90 days ago
99.9 % uptime
Today
Management Console - Europe, Middle East & Asia Operational
90 days ago
99.96 % uptime
Today
EMM Integration - Airwatch Operational
90 days ago
99.9 % uptime
Today
EMM Integration - MobileIron Core Operational
90 days ago
99.9 % uptime
Today
EMM Integration - MobileIron Cloud Operational
90 days ago
99.9 % uptime
Today
EMM Integration - Maas 360 Operational
90 days ago
99.9 % uptime
Today
EMM Integration - Intune Operational
90 days ago
99.9 % uptime
Today
EMM Integration - XenMobile Operational
90 days ago
99.9 % uptime
Today
EMM Integration - Blackberry UEM Operational
90 days ago
99.9 % uptime
Today
Web Security Service Integration Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Protection Degraded Performance
90 days ago
99.88 % uptime
Today
Cloud Portal Operational
90 days ago
99.58 % uptime
Today
Device Enrollment Operational
90 days ago
100.0 % uptime
Today
Device Protection Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Assurance Degraded Performance
90 days ago
99.7 % uptime
Today
Cloud Workload Protection for Storage Operational
90 days ago
100.0 % uptime
Today
Customer/Domain Provisioning Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - Please be advised that this maintenance has been rescheduled and will now take place with a new schedule:

Schedule
  • Start Time: June 22, 2021, at 05:30 UTC
  • End Time: June 22, 2021, at 09:30 UTC
    Jun 14, 11:55 UTC
  • Scheduled - Symantec, a division of Broadcom, is performing maintenance starting on June 15, 2021 at 05:30 UTC, for a duration of 3 hours.

    Impact
    During the maintenance period Cloud Workload Assurance (CWA) scans will not be available. All other aspects of the product will function as normal.

    Schedule
  • Start Time: June 15, 2021, at 05:30 UTC
  • End Time: June 15, 2021, at 09:30 UTC
    Jun 9, 08:00 UTC
  • Past Incidents
    Jun 17, 2021

    No incidents reported today.

    Jun 16, 2021
    Completed - The scheduled maintenance has been completed.
    Jun 16, 12:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 16, 11:01 UTC
    Update - Please be advised that the schedule for this emergency maintenance has been changed:

    New Schedule
  • Start time: June 16, 2021, at 09:30 UTC
  • End time: June 16, 2021, at 10:30 UTC
    Jun 16, 06:55 UTC
  • Scheduled - Symantec, a division of Broadcom, is performing emergency maintenance starting on June 16, 2021, at 09:30 UTC, for a duration of 1 hour. During the maintenance window we will be deploying a fix to address an issue where devices are unable to be deleted post un-enrollment.

    Impact
    During the maintenance all aspects of the product will function as normal.

    Schedule
  • Start time: June 16, 2021, at 09:30 UTC
  • End time: June 16, 2021, at 10:30 UTC
    Jun 15, 11:34 UTC
  • Jun 15, 2021

    No incidents reported.

    Jun 14, 2021

    Unresolved incident: CWA Connections Issue.

    Jun 13, 2021

    No incidents reported.

    Jun 12, 2021

    No incidents reported.

    Jun 11, 2021
    Completed - The scheduled maintenance has been completed.
    Jun 11, 07:57 UTC
    Update - Please be advised that this maintenance has been extended for a further 2 hours and will now complete on June 11, 2021, at 09:00 UTC.
    Jun 11, 06:40 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 11, 02:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing scheduled maintenance on June 11, 2021, starting at 02:00 UTC for a duration of 5 hours.

    Impact
    During the maintenance period, the following Symantec Endpoint Security Endpoint Detection & Response features will be unavailable:

    • Incidents & Alerts tab: Incidents and Incident Rules will be unavailable. Alerts and Alert rules will continue to work.
    • Investigation tab: Events details on the right side of the pane will be unavailable. The ability to search DB, search endpoint, Save and retrieve a Saved Search will also be unavailable.
    • Device tab: Under ‘more actions’, the ability to ‘Start Live Shell’ will be unavailable.
    • The following dashboard widgets will not populate:
    - MITRE Att&ck & Tactics
    - Top 5 Latest Incidents
    - Open Incidents KPI

    Endpoints will remain protected during this maintenance period.

    Schedule
    • Start Time: June 11, 2021, at 02:00 UTC
    • End Time: June 11, 2021, at 07:00 UTC
    Jun 4, 00:22 UTC
    Jun 10, 2021

    No incidents reported.

    Jun 9, 2021
    Resolved - On June 9, 2021, between 03:30 UTC and 04:47 UTC, Management Console for Americas (mc1) and APIs became unavailable. This issue has been resolved, and normal service is restored.
    Jun 9, 05:28 UTC
    Jun 8, 2021
    Completed - The scheduled maintenance has been completed.
    Jun 8, 05:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 8, 03:02 UTC
    Scheduled - Symantec, a division of Broadcom, is performing scheduled maintenance on June 8, 2021, starting at 03:00 UTC for a duration of 2 hours.

    Impact
    During the maintenance period, the Symantec Endpoint Security Console will not be available & Device Enrollments will not work. Endpoints will remain protected during this maintenance period.

    Schedule
  • Start time: June 8, 2021, at 03:00 UTC
  • End time: June 8, 2021, at 05:00 UTC
    Jun 2, 09:19 UTC
  • Jun 7, 2021

    No incidents reported.

    Jun 6, 2021

    No incidents reported.

    Jun 5, 2021

    No incidents reported.

    Jun 4, 2021

    No incidents reported.

    Jun 3, 2021

    No incidents reported.