Resolved -
We have resolved the issue causing login problems and access to the portal is now restored. This incident is resolved.
Oct 20, 20:02 UTC
Monitoring -
We have resolved the issue causing login problems and access to the portal is now restored. We will continue to monitor the performance of the portal to ensure the service is fully restored.
We will provide additional updates as new information becomes available.
Oct 20, 16:52 UTC
Update -
We continue to work towards remediation with priority. We will provide further updates as new information is discovered.
Please note that no other product functionality is affected, and the protection services provided by endpoints continues to protect devices it is installed on.
Oct 20, 15:55 UTC
Investigating -
We are aware that the Cloud Portal for the below products are unavailable for some customers.
Endpoint Detection and Response
Integrated Cyber Defense Manager
No other aspects of the products are impacted and existing endpoint remains protected.
We are currently investigating this issue and updates will be provided as new information becomes available.
Oct 20, 14:26 UTC
Monitoring -
The cause of the Cloud Portal issue has been addressed and access has been restored. We are monitoring the availability and will provide updates as new information becomes available.
Impacted products
Endpoint Detection and Response
Integrated Cyber Defense Manager
No other aspect of the products were impacted and existing endpoint remained protected.
Oct 20, 09:47 UTC
Update -
Customers using the below products are currently unable to access the Cloud Portal.
No other aspects of the products are impacted.
Endpoint Detection and Response
Integrated Cyber Defense Manager
We will provide additional updates as new information is discovered.
Oct 20, 08:04 UTC
Investigating -
Customers may experience issues accessing the Cloud Portal. Customer may be presented with the error message, “504 gateway timeout”.
No other aspect of the service is impacted by this issue.
We are currently investigating this issue and will provide an update as soon as new information is available.
Oct 20, 07:39 UTC