All Systems Operational

About This Site

The current status of the Symantec Endpoint Protection 15 Cloud Console service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support.

Application Control Operational
90 days ago
99.83 % uptime
Today
Application Isolation Operational
90 days ago
99.83 % uptime
Today
Endpoint Vulnerability Remediation Operational
90 days ago
99.83 % uptime
Today
Protection Engine Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Defense Operational
90 days ago
99.97 % uptime
Today
Web Security Service Operational
90 days ago
99.95 % uptime
Today
Smart VPN Service Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Protection Operational
90 days ago
99.84 % uptime
Today
Cloud Portal Operational
90 days ago
99.77 % uptime
Today
Portal Login Operational
90 days ago
99.77 % uptime
Today
Licensing Platform Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Protection for Storage Operational
90 days ago
99.84 % uptime
Today
Cloud Portal Operational
90 days ago
99.77 % uptime
Today
Portal Login Operational
90 days ago
99.77 % uptime
Today
Licensing Platform Operational
90 days ago
100.0 % uptime
Today
Endpoint Detection & Response Operational
90 days ago
100.0 % uptime
Today
EDR Cloud Operational
90 days ago
100.0 % uptime
Today
EDR-CDM Operational
90 days ago
100.0 % uptime
Today
Endpoint Protection Mobile Operational
90 days ago
100.0 % uptime
Today
Devices Protection Operational
90 days ago
100.0 % uptime
Today
Reporting & Notifications Operational
90 days ago
100.0 % uptime
Today
Management Console - Americas (mc) Operational
90 days ago
100.0 % uptime
Today
Management Console - Americas (us-mc1) Operational
90 days ago
100.0 % uptime
Today
Management Console - Europe, Middle East & Asia Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Airwatch Operational
90 days ago
100.0 % uptime
Today
EMM Integration - MobileIron Core Operational
90 days ago
100.0 % uptime
Today
EMM Integration - MobileIron Cloud Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Maas 360 Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Intune Operational
90 days ago
100.0 % uptime
Today
EMM Integration - XenMobile Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Blackberry UEM Operational
90 days ago
100.0 % uptime
Today
Endpoint Security Operational
90 days ago
99.79 % uptime
Today
Enrollments Operational
90 days ago
99.77 % uptime
Today
Policy Distribution Operational
90 days ago
99.81 % uptime
Today
Integrated Cyber Defense Manager Operational
90 days ago
99.93 % uptime
Today
Portal Operational
90 days ago
99.82 % uptime
Today
Licensing Operational
90 days ago
99.98 % uptime
Today
Provisioning Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 13, 2020

No incidents reported today.

Jul 12, 2020
Completed - The scheduled maintenance has been completed.
Jul 12, 04:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 03:48 UTC
Scheduled - Symantec a division of Broadcom, is performing emergency maintenance of Symantec Integrated Cyber Defense Manager (ICDM) Portal beginning July 12, 2020, starting at 03:45 UTC, for a duration of 1 hour.

Impact
During the maintenance window, the ICDM certificates will be updated for the following products:

• Endpoint Security
• Endpoint Vulnerability
• Application Control
• Application Isolation
• Endpoint Protection Cloud

No customer impact is expected from this maintenance and all services will remain available. For more details, see the following link:

https://knowledge.digicert.com/alerts/DigiCert-ICA-Replacement

Schedule
• Start Date: July 12, 2020, at 03:45 UTC
• End Date: July 12 , 2020, at 04:45 UTC
Jul 12, 03:47 UTC
Jul 11, 2020

No incidents reported.

Jul 10, 2020

No incidents reported.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Resolved - We have resolved the underlying issue and the portal is fully restored. This incident is now resolved.
Jul 1, 08:55 UTC
Monitoring - We have resolved the issue causing login problems and access to the portal is now restored. We will continue to monitor the performance of the portal to ensure the service is fully restored.

We will provide additional updates as new information becomes available.
Jul 1, 07:02 UTC
Update - We are aware some customers may receive an error "503" when attempting to access the Cloud Portal. We continue to work towards remediation with priority. We will provide further updates as new information is discovered.

Please note that no other product functionality is affected, and the protection services provided by endpoints continues to protect devices it is installed on.
Jul 1, 04:49 UTC
Investigating - Customers using the following products may experience intermittent login failures.

• Application Control
• Application Isolation
• Cloud Connect Defense
• Cloud Workload Protection
• Cloud Workload Protection for Storage
• Endpoint Security
• Endpoint Vulnerability Remediation

We are currently investigating this issue and will provide further updates as new information is discovered.

All other aspects of the products are working as designed.
Jul 1, 04:00 UTC
Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.