All Systems Operational

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The current status of the Symantec Endpoint Protection 15 Cloud Console service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support.

Uptime over the past 90 days. View historical uptime.
Symantec Endpoint Security Complete Operational
90 days ago
99.98 % uptime
Today
Cloud Portal Operational
90 days ago
99.93 % uptime
Today
Device Enrollment Operational
90 days ago
100.0 % uptime
Today
Device Protection Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Defense Operational
90 days ago
100.0 % uptime
Today
Application Isolation Operational
90 days ago
100.0 % uptime
Today
Application Control Operational
90 days ago
100.0 % uptime
Today
Endpoint Detection and Response (CDM) Operational
90 days ago
99.98 % uptime
Today
Symantec Endpoint Security Enterprise Operational
90 days ago
100.0 % uptime
Today
Cloud Portal Operational
90 days ago
100.0 % uptime
Today
Device Enrollment Operational
90 days ago
100.0 % uptime
Today
Device Protection Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Defense Operational
90 days ago
100.0 % uptime
Today
Symantec Endpoint Protection Mobile Operational
90 days ago
99.97 % uptime
Today
Devices Protection Operational
90 days ago
100.0 % uptime
Today
Reporting & Notifications Operational
90 days ago
100.0 % uptime
Today
Management Console - Americas (mc) Operational
90 days ago
99.76 % uptime
Today
Management Console - Americas (us-mc1) Operational
90 days ago
99.97 % uptime
Today
Management Console - Europe, Middle East & Asia Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Airwatch Operational
90 days ago
100.0 % uptime
Today
EMM Integration - MobileIron Core Operational
90 days ago
100.0 % uptime
Today
EMM Integration - MobileIron Cloud Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Maas 360 Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Intune Operational
90 days ago
100.0 % uptime
Today
EMM Integration - XenMobile Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Blackberry UEM Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Protection Operational
90 days ago
99.98 % uptime
Today
Cloud Portal Operational
90 days ago
99.93 % uptime
Today
Device Enrollment Operational
90 days ago
100.0 % uptime
Today
Device Protection Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Assurance Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Protection for Storage Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 27, 2021

No incidents reported today.

Jan 26, 2021

No incidents reported.

Jan 25, 2021

No incidents reported.

Jan 24, 2021

No incidents reported.

Jan 23, 2021
SEP Mobile US is migrating to GCP
Completed - The scheduled maintenance has been completed.
Jan 23, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 08:00 UTC
Scheduled - Symantec, a division of Broadcom, is performing maintenance starting on January 23, 2021, at 08:00 UTC, for a duration of 12 hours.

Impact
During the maintenance period, the Management Console (US) will not be available as well as new SEP Mobile App / Device Enrollments and EMM Integrations in US.

Schedule
• Start Time: January 23, 2021, at 08:00 UTC
• End Time: January 23, 2021, at 20:00 UTC
Jan 15, 22:52 UTC
CWA, CWP and CWP for Storage Maintenance on January 23, 2021
Completed - The scheduled maintenance has been completed.
Jan 23, 20:00 UTC
Update - This maintenance has been extended, see updated schedule below. The impact remains the same.

Updated Schedule
• Start Time: January 23, 2021, at 05:00 UTC
• End Time: January 23, 2021, at 20:00 UTC
Jan 23, 16:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 05:00 UTC
Scheduled - Symantec, a division of Broadcom, is performing maintenance related to AWS to Google Cloud transition starting on January 23, 2021, at 05:00 UTC, for a duration of 12 hours.

Impact:
During the maintenance period, the Cloud Workload Protection Console will not be available, new customer provisioning, domain provisioning as well as new Device Enrollments will not work.

All endpoints will remain protected during this period.

Schedule
Start Time: January 23, 2021, at 05:00 UTC
End Time: January 23, 2021, at 17:00 UTC
Jan 9, 12:03 UTC
Symantec Endpoint Security Maintenance on January 23, 2021
Completed - The scheduled maintenance has been completed.
Jan 23, 20:00 UTC
Update - This maintenance has been extended, see updated schedule below. The impact remains the same.

Updated Schedule
• Start Time: January 23, 2021, at 05:00 UTC
• End Time: January 23, 2021, at 20:00 UTC
Jan 23, 16:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 05:00 UTC
Scheduled - Symantec, a division of Broadcom, is performing maintenance related to AWS to Google Cloud transition starting on January 23, 2021, at 05:00 UTC, for a duration of 12 hours.

Impact:
During the maintenance period, the Symantec Endpoint Security Console will not be available, new customer provisioning, domain provisioning as well as new Device Enrollments will not work. Endpoints will remain protected during this period.

Schedule
Start Time: January 23, 2021, at 05:00 UTC
End Time: January 23, 2021, at 17:00 UTC
Jan 9, 03:58 UTC
Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021
SEP Mobile Management Console Issue in Americas (mc)
Resolved - The cause of the issue has been identified and addressed. The Management Portal for customers provisioned on Americas (mc) is now available. This incident is resolved.
Jan 16, 20:32 UTC
Investigating - The Endpoint Protection Mobile Management Console is currently unavailable for customer provisioned on Americas (mc). We are investigating the cause of this issue and will provide updates as new information becomes available.

Existing endpoints remains protected.
Jan 16, 19:55 UTC
Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021
Cloud Console UI Errors
Resolved - The underlying issue of the portal UI errors has been addressed. This incident has been resolved.
Jan 13, 21:13 UTC
Monitoring - We have resolved the issue causing portal UI errors. We will continue to monitor the performance of the portal to ensure the service is fully restored.

We will provide additional updates as new information becomes available.
Jan 12, 22:00 UTC
Investigating - We are aware of customers experiencing errors after logging into the Cloud Console. We are currently investigating this issue and will provide an update as soon as new information is available. All endpoint devices stay protected.

No other aspect of the service is impacted by this issue.
Jan 12, 17:54 UTC
CWP/CWA Emergency Maintenance on January 13, 2021
Completed - The scheduled maintenance has been completed.
Jan 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 09:30 UTC
Scheduled - Symantec, a division of Broadcom, is performing emergency maintenance of the Cloud Portal for the below products beginning January 13, 2021, at 09:30 UTC, for a duration of 30 minutes.

  • Symantec Cloud Workload Assurance
  • Symantec Cloud Workload Protection
  • Symantec Cloud Workload Protection for Storage

    Impact
    During the maintenance window the below features will be unavailable;
  • Access to the Cloud Portal
  • New customer provisioning
  • Domain provisioning
  • New device enrollments

    No other functionality will be affected, and existing workloads will remain protected.

    Schedule
    Start Date: January 13, 2021, at 09:30 UTC
    End Date: January 13, 2021, at 10:00 UTC
    Jan 13, 09:21 UTC
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    This page is for notification purposes only and does not relate to Service Level Agreements (SLA).
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