All Systems Operational

About This Site

The current status of the Symantec Endpoint Protection 15 Cloud Console service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support.

Application Control Operational
90 days ago
99.96 % uptime
Today
Application Isolation Operational
90 days ago
99.96 % uptime
Today
Endpoint Vulnerability Remediation Operational
90 days ago
99.96 % uptime
Today
Protection Engine Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Defense Operational
90 days ago
100.0 % uptime
Today
Web Security Service Operational
90 days ago
100.0 % uptime
Today
Smart VPN Service Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Protection Operational
90 days ago
99.8 % uptime
Today
Cloud Portal Operational
90 days ago
99.76 % uptime
Today
Portal Login Operational
90 days ago
99.77 % uptime
Today
Licensing Platform Operational
90 days ago
99.88 % uptime
Today
Cloud Workload Protection for Storage Operational
90 days ago
99.95 % uptime
Today
Cloud Portal Operational
90 days ago
99.87 % uptime
Today
Portal Login Operational
90 days ago
99.97 % uptime
Today
Licensing Platform Operational
90 days ago
100.0 % uptime
Today
Endpoint Detection & Response Operational
90 days ago
99.88 % uptime
Today
EDR-CDM Operational
90 days ago
99.88 % uptime
Today
Endpoint Protection Mobile Operational
90 days ago
99.98 % uptime
Today
Devices Protection Operational
90 days ago
100.0 % uptime
Today
Reporting & Notifications Operational
90 days ago
100.0 % uptime
Today
Management Console - Americas (mc) Operational
90 days ago
99.8 % uptime
Today
Management Console - Americas (us-mc1) Operational
90 days ago
100.0 % uptime
Today
Management Console - Europe, Middle East & Asia Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Airwatch Operational
90 days ago
100.0 % uptime
Today
EMM Integration - MobileIron Core Operational
90 days ago
100.0 % uptime
Today
EMM Integration - MobileIron Cloud Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Maas 360 Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Intune Operational
90 days ago
100.0 % uptime
Today
EMM Integration - XenMobile Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Blackberry UEM Operational
90 days ago
100.0 % uptime
Today
Endpoint Security Operational
90 days ago
99.97 % uptime
Today
Enrollments Operational
90 days ago
99.97 % uptime
Today
Policy Distribution Operational
90 days ago
99.97 % uptime
Today
Integrated Cyber Defense Manager Operational
90 days ago
99.94 % uptime
Today
Portal Operational
90 days ago
99.82 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 23, 2020

No incidents reported today.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020
Resolved - We have resolved the issue causing login problems and access to the portal is now restored. This incident is resolved.
Oct 20, 20:02 UTC
Monitoring - We have resolved the issue causing login problems and access to the portal is now restored. We will continue to monitor the performance of the portal to ensure the service is fully restored.

We will provide additional updates as new information becomes available.
Oct 20, 16:52 UTC
Update - We continue to work towards remediation with priority. We will provide further updates as new information is discovered.

Please note that no other product functionality is affected, and the protection services provided by endpoints continues to protect devices it is installed on.
Oct 20, 15:55 UTC
Investigating - We are aware that the Cloud Portal for the below products are unavailable for some customers.

  • Endpoint Detection and Response
  • Integrated Cyber Defense Manager

    No other aspects of the products are impacted and existing endpoint remains protected.

    We are currently investigating this issue and updates will be provided as new information becomes available.
    Oct 20, 14:26 UTC
  • Monitoring - The cause of the Cloud Portal issue has been addressed and access has been restored. We are monitoring the availability and will provide updates as new information becomes available.

    Impacted products
  • Endpoint Detection and Response
  • Integrated Cyber Defense Manager

    No other aspect of the products were impacted and existing endpoint remained protected.
    Oct 20, 09:47 UTC
  • Update - Customers using the below products are currently unable to access the Cloud Portal.

    No other aspects of the products are impacted.

  • Endpoint Detection and Response
  • Integrated Cyber Defense Manager

    We will provide additional updates as new information is discovered.
    Oct 20, 08:04 UTC
  • Investigating - Customers may experience issues accessing the Cloud Portal. Customer may be presented with the error message, “504 gateway timeout”.
    No other aspect of the service is impacted by this issue.
    We are currently investigating this issue and will provide an update as soon as new information is available.
    Oct 20, 07:39 UTC
    Oct 19, 2020
    Resolved - On October 18, 2020, between 06:49 UTC, and 20:30 UTC, Management Console for Americas (mc) and APIs became unavailable. This issue has been resolved, and normal service is restored.
    Oct 19, 19:27 UTC
    Oct 18, 2020

    No incidents reported.

    Oct 17, 2020

    No incidents reported.

    Oct 16, 2020

    No incidents reported.

    Oct 15, 2020
    Resolved - On October15, 2020, between 00:17 UTC and 01:02 UTC customers using the below products may have experienced issues accessing the Cloud Portal.

    Application Control
    Application Isolation
    Endpoint Security
    Endpoint Vulnerability

    The cause of this issue has been addressed and Cloud Portal access restored. No other aspect of these products were impacted during the incident.
    Oct 15, 01:02 UTC
    Oct 14, 2020

    No incidents reported.

    Oct 13, 2020

    No incidents reported.

    Oct 12, 2020

    No incidents reported.

    Oct 11, 2020

    No incidents reported.

    Oct 10, 2020

    No incidents reported.

    Oct 9, 2020

    No incidents reported.