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The current status of the Symantec Endpoint Protection 15 Cloud Console service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support.
Resolved -
The cause of this issue has been addressed and service restored. This incident is resolved.
Sep 16, 09:04 UTC
Monitoring -
The service has been restored and we are monitoring the performance. Updates will be provided as new information becomes available.
Sep 15, 15:19 UTC
Update -
We continue to investigate the cause of these issues. Existing agents remains protected in their current state. Updates will be provided as new information becomes available.
Sep 15, 10:23 UTC
Investigating -
We are aware that some customers are experiencing issues with Cloud Workload Protection (CWP) agents . The issues have been identified as;
Unable to download agents
Unable to push policies to agents
Unable to trigger scans on agents
Unable to enroll new agents
Existing agents remains protected in their current state.
We are currently investigating the cause of this issue and will provide updates as new information is discovered.
Sep 15, 07:03 UTC
Resolved -
We have resolved the underlying issue and the portal is fully restored. This incident is now resolved
Sep 7, 13:13 UTC
Monitoring -
We have remediated the underlying cause for the portal issue. We will continue to monitor the service to ensure it is fully restored.
Sep 7, 05:52 UTC
Investigating -
Customers using the following products may experienced intermittent login failures, “504 gateway timeout” errors are returned when signing into the SES cloud portal.
Cloud Workload Protection
Endpoint Detection and Response
Integrated Cyber Defense Manager
We are currently investigating this issue and will provide an update as soon as new information is available.
Sep 7, 05:18 UTC