Symantec Endpoint Security Status

HISTORY

All Systems Operational

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The current status of the Symantec Endpoint Protection 15 Cloud Console service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support.

Uptime over the past 90 days. View historical uptime.

Application Control Operational

90 days ago

99.83 % uptime

Today

Application Isolation Operational

90 days ago

99.83 % uptime

Today

Endpoint Vulnerability Remediation Operational

90 days ago

99.83 % uptime

Today

Protection Engine Operational

90 days ago

100.0 % uptime

Today

Cloud Connect Defense Operational

90 days ago

99.97 % uptime

Today

Web Security Service Operational

90 days ago

99.95 % uptime

Today

Smart VPN Service Operational

90 days ago

100.0 % uptime

Today

Cloud Workload Protection Operational

90 days ago

99.78 % uptime

Today

Cloud Portal Operational

90 days ago

99.68 % uptime

Today

Portal Login Operational

90 days ago

99.68 % uptime

Today

Licensing Platform Operational

90 days ago

100.0 % uptime

Today

Cloud Workload Protection for Storage Operational

90 days ago

99.81 % uptime

Today

Cloud Portal Operational

90 days ago

99.67 % uptime

Today

Portal Login Operational

90 days ago

99.77 % uptime

Today

Licensing Platform Operational

90 days ago

100.0 % uptime

Today

Endpoint Detection & Response Operational

90 days ago

99.98 % uptime

Today

EDR Cloud Operational

90 days ago

100.0 % uptime

Today

EDR-CDM Operational

90 days ago

99.96 % uptime

Today

Endpoint Protection Mobile Operational

90 days ago

100.0 % uptime

Today

Devices Protection Operational

90 days ago

100.0 % uptime

Today

Reporting & Notifications Operational

90 days ago

100.0 % uptime

Today

Management Console - Americas (mc) Operational

90 days ago

100.0 % uptime

Today

Management Console - Americas (us-mc1) Operational

90 days ago

100.0 % uptime

Today

Management Console - Europe, Middle East & Asia Operational

90 days ago

100.0 % uptime

Today

EMM Integration - Airwatch Operational

90 days ago

100.0 % uptime

Today

EMM Integration - MobileIron Core Operational

90 days ago

100.0 % uptime

Today

EMM Integration - MobileIron Cloud Operational

90 days ago

100.0 % uptime

Today

EMM Integration - Maas 360 Operational

90 days ago

100.0 % uptime

Today

EMM Integration - Intune Operational

90 days ago

100.0 % uptime

Today

EMM Integration - XenMobile Operational

90 days ago

100.0 % uptime

Today

EMM Integration - Blackberry UEM Operational

90 days ago

100.0 % uptime

Today

Endpoint Security Operational

90 days ago

99.79 % uptime

Today

Enrollments Operational

90 days ago

99.77 % uptime

Today

Policy Distribution Operational

90 days ago

99.8 % uptime

Today

Integrated Cyber Defense Manager Operational

90 days ago

99.91 % uptime

Today

Portal Operational

90 days ago

99.78 % uptime

Today

Licensing Operational

90 days ago

99.98 % uptime

Today

Provisioning Operational

90 days ago

99.98 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 6, 2020

No incidents reported today.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

CWP for Storage - Intermittent Certificate Based Authentication Failures

Resolved - This incident has been resolved.
Aug 3, 18:59 UTC

Monitoring - Mitigation steps have been implemented and we are monitoring the service to ensure remediation of the issue. We will provide another update on August 3, 2020, at 20:00 UTC or as new information is received.
Aug 1, 01:30 UTC

Identified - We have identified the underlying issue causing failures with certificate based authenticate and are working quickly to remediate the issue.
Jul 31, 20:39 UTC

Investigating - We are aware some Cloud Workload Protection for Storage (CWP-S) customers may be experiencing an issue with certificate based authentication causing newly created or updated Symantec Protection Engine (SPE) services and Protection Unit health checks to fail. As a result of the Protection Unit health check failure, the Protection unit will continuously recycle, and no scanning will take place. Already running Protection Units are unaffected. We are currently investigating and will provide updates as new information is received.
Jul 31, 18:04 UTC

Aug 2, 2020

No incidents reported.

Aug 1, 2020

Jul 31, 2020

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

CWP - Cloud Portal Intermittent Login Issues

Resolved - We have resolved the underlying issue and the portal access is fully restored. This incident is now resolved.
Jul 27, 11:33 UTC

Investigating - We are aware that Cloud Workload Protection (CWP) customers may experience intermittent issues when accessing the Cloud Portal.

We are currently investigating this issue and will provide further updates as new information is discovered.

All other aspects Cloud Workload Protection are working as designed.
Jul 27, 09:37 UTC

Jul 26, 2020

Cloud Console Portal Access Issue

Resolved - On July 26, 2020, between 13:32 UTC and 14:13 UTC customers using the below products may have experienced login failures, “504 gateway timeout” errors may have been received.

Endpoint Detection & Response-CDM

Integrated Cyber Defense Manager

All other aspects of the products were working as designed. The cause of this incident has been resolved and portal access is restored.
Jul 26, 16:54 UTC

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.

This page is for notification purposes only and does not relate to Service Level Agreements (SLA).

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