All Systems Operational

About This Site

The current status of the Symantec Endpoint Protection 15 Cloud Console service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support.

Application Control Operational
90 days ago
99.93 % uptime
Today
Application Isolation Operational
90 days ago
99.93 % uptime
Today
Endpoint Vulnerability Remediation Operational
90 days ago
99.93 % uptime
Today
Protection Engine Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Defense Operational
90 days ago
100.0 % uptime
Today
Web Security Service Operational
90 days ago
100.0 % uptime
Today
Smart VPN Service Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Protection Operational
90 days ago
99.91 % uptime
Today
Cloud Portal Operational
90 days ago
99.87 % uptime
Today
Portal Login Operational
90 days ago
99.87 % uptime
Today
Licensing Platform Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Protection for Storage Operational
90 days ago
99.91 % uptime
Today
Cloud Portal Operational
90 days ago
99.87 % uptime
Today
Portal Login Operational
90 days ago
99.87 % uptime
Today
Licensing Platform Operational
90 days ago
100.0 % uptime
Today
Endpoint Detection & Response Operational
90 days ago
100.0 % uptime
Today
EDR Cloud Operational
90 days ago
100.0 % uptime
Today
EDR-CDM Operational
90 days ago
100.0 % uptime
Today
Endpoint Protection Mobile Operational
90 days ago
100.0 % uptime
Today
Devices Protection Operational
90 days ago
100.0 % uptime
Today
Reporting & Notifications Operational
90 days ago
100.0 % uptime
Today
Management Console - Americas (mc) Operational
90 days ago
100.0 % uptime
Today
Management Console - Americas (us-mc1) Operational
90 days ago
100.0 % uptime
Today
Management Console - Europe, Middle East & Asia Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Airwatch Operational
90 days ago
100.0 % uptime
Today
EMM Integration - MobileIron Core Operational
90 days ago
100.0 % uptime
Today
EMM Integration - MobileIron Cloud Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Maas 360 Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Intune Operational
90 days ago
100.0 % uptime
Today
EMM Integration - XenMobile Operational
90 days ago
100.0 % uptime
Today
EMM Integration - Blackberry UEM Operational
90 days ago
100.0 % uptime
Today
Endpoint Security Operational
90 days ago
99.87 % uptime
Today
Enrollments Operational
90 days ago
99.87 % uptime
Today
Policy Distribution Operational
90 days ago
99.87 % uptime
Today
Integrated Cyber Defense Manager Operational
90 days ago
99.94 % uptime
Today
Portal Operational
90 days ago
99.85 % uptime
Today
Licensing Operational
90 days ago
99.98 % uptime
Today
Provisioning Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jun 3, 2020

No incidents reported today.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020
Resolved - We have resolved the underlying issue and the portal is fully restored. This incident is now resolved.
May 27, 12:10 UTC
Monitoring - We have resolved the issue causing login errors and the Portal is now restored. We will continue to monitor the performance of the portal to ensure the service is fully restored. We will provide additional updates as new information becomes available.
May 27, 11:09 UTC
Investigating - Customers using the following products may experience intermittent login failures when signing into the SES cloud portal.

• Application Control
• Application Isolation
• Cloud Connect Defense
• Cloud Workload Protection
• Cloud Workload Protection for Storage
• Endpoint Security
• Endpoint Vulnerability Remediation

We are currently investigating this issue and will provide further updates as new information is discovered.

All other aspects of the products are working as designed.
May 27, 10:43 UTC
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Resolved - We have resolved the underlying issue and the portal is fully restored. This incident is now resolved.
May 22, 16:45 UTC
Monitoring - We have resolved the issue causing login errors and the Portal is now restored. We will continue to monitor the performance of the portal to ensure the service is fully restored. We will provide additional updates as new information becomes available.
May 22, 14:59 UTC
Identified - We have identified the cause of this issue and are working towards implementing a fix.

We will provide further updates as new information is discovered.
May 22, 14:04 UTC
Update - We have confirmed additional products affected by the portal login issue. The updated list of affected products are:
• Application Control
• Application Isolation
• Cloud Connect Defense
• Cloud Workload Protection
• Cloud Workload Protection for Storage
• Endpoint Security
• Endpoint Vulnerability Remediation

All other aspects of the products are working as designed.
May 22, 13:12 UTC
Investigating - Customers using the following products may experience login failures when signing into the SES cloud portal.

• Cloud Workload Protection
• Cloud Workload Protection for Storage
• Endpoint Security

We are currently investigating this issue and will provide further updates as new information is discovered.
May 22, 12:43 UTC
Completed - The scheduled maintenance has been completed.
May 22, 03:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 01:00 UTC
Update - The schedule for this maintenance has changed. Please see the updated schedule below.

Updated Schedule
  • Start Date: May 22, 2020, at 01:00 UTC
  • End Date: May 22, 2020, at 04:00 UTC
    May 14, 18:26 UTC
  • Scheduled - Symantec a division of Broadcom, is performing maintenance of Symantec Integrated Cyber Defense Manager (ICDM) Portal beginning May 20, 2020, starting at 01:00 UTC, for a duration of 3 hours.

    Impact
    During the maintenance window, the ICDM portal may be intermittently unavailable. This impacts the following products portal access:

  • Endpoint Security
  • Endpoint Vulnerability Remediation

    No other functionality will be affected, and endpoint devices will remain protected.

    Original Schedule
  • Start Date: May 20, 2020, at 01:00 UTC
  • End Date: May 20, 2020, at 04:00 UTC
    May 12, 18:31 UTC
  • May 21, 2020

    No incidents reported.

    May 20, 2020
    Resolved - We have confirmed the service is fully restored. Customers can now login to portal without issues. This incident is now resolved.
    May 20, 05:26 UTC
    Monitoring - We have remediated the underlying cause for the portal errors. Customers should no longer have errors when attempting to log into the portal. We will continue to monitor the service to ensure it is fully restored.
    May 20, 04:56 UTC
    Investigating - Customers using the following products may experience login failure when signing into the SES cloud portal.

    • Application Control
    • Application Isolation
    • Endpoint Vulnerability Remediation
    • Endpoint Security
    • Integrated Cyber Defense Manager

    We are currently investigating this issue and will provide further updates as new information is discovered.
    May 20, 04:37 UTC