We have resolved the underlying issue and the portal is fully restored. This incident is now resolved.
Posted May 22, 2020 - 16:45 UTC
We have resolved the issue causing login errors and the Portal is now restored. We will continue to monitor the performance of the portal to ensure the service is fully restored. We will provide additional updates as new information becomes available.
Posted May 22, 2020 - 14:59 UTC
We have identified the cause of this issue and are working towards implementing a fix.
We will provide further updates as new information is discovered.
Posted May 22, 2020 - 14:04 UTC
We have confirmed additional products affected by the portal login issue. The updated list of affected products are: • Application Control • Application Isolation • Cloud Connect Defense • Cloud Workload Protection • Cloud Workload Protection for Storage • Endpoint Security • Endpoint Vulnerability Remediation
All other aspects of the products are working as designed.
Posted May 22, 2020 - 13:12 UTC
Customers using the following products may experience login failures when signing into the SES cloud portal.